FAQ

Default solution folder, feel free to edit or delete it.

Changing Passwords on Remote Desktop
To change your password when logged into Remote Desktop: 1. Press Ctrl+Alt+End while logged in (if you're using an Apple Mac, try fn+command+alt+r...
Thu, 19 Dec, 2019 8:04 AM
Troubleshooting Monitor/Dock Issues
If one of your monitors have stopped displaying unexpectedly, please using the following troubleshooting steps: Check monitor status/Restart Monitor/R...
Mon, 17 Oct, 2022 3:16 PM
How to Confirm your Computer Information
If you are having issues with your computer, sometimes an engineer will ask for the system information so we can assist you faster. In your search bar...
Fri, 14 Oct, 2022 4:18 PM
How to check public/internal IP address
A few simple steps to check your IP address. This can be useful for our infrastructure support team in order to help with troubleshooting network issues. ...
Wed, 2 Nov, 2022 9:46 AM
How to Set Up a Mobile Hotspot (iOS, Android)
Please note, the below instructions may be slightly different depending on what version of iOS or Android you are using. Setting Up a Mobile Hotspot (...
Tue, 15 Nov, 2022 9:29 AM
Checking if an Email is Scam/Phishing
Overview There are multiple common details that can be checked to determine if an email is spam/phishing. These include: Sender address Spelling/gra...
Thu, 1 Dec, 2022 3:04 PM